Senior Manager, Health Care Transformation
San Diego, CA
Full Time
Senior Manager/Supervisor
Organization Overview
Solely funded by philanthropists Gary and Mary West, West Health includes the nonprofit and nonpartisan Gary and Mary West Health Institute and Gary and Mary West Foundation in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. These organizations are working together toward a shared mission dedicated to enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence. Through a combination of medical research and policy initiatives, collaborations, education, and advocacy, West Health is committed to supporting and creating health care delivery models that improve care and access for our fast-growing, diverse population of seniors. For more information, visit westhealth.org and follow @westhealth.
Position Summary
West Health is seeking someone that has a deep understanding of care delivery in health systems and insight into business aspects of scaling and growing new models of care. The Senior Manager, Health Care Transformation, will work across the market ecosystem to identify emerging trends, technologies, and innovative practices that can enhance care delivery and drive efficiencies. This role will be responsible for effectively facilitating change in care delivery by implementing best practices and procedures that positively impact the health care ecosystem as it relates to brain health initiatives (mental/behavioral health, dementia). In this role, you will lead high-profile collaborations with public and private sector partners, including large health systems to implement innovative programs at scale, while supporting the creation of new programs that will be tested, and if successful, universally adopted in a variety of health care settings. Additionally, the Senior Manager, Health Care Transformation will demonstrate leadership and change management experience, working to solve complex problems, and facilitate large scale change.
The Senior Manager, Health Care Transformation will be responsible for creating, leading, and implementing changes to practice, process, and policy, as well as facilitating strategic conversations with the aim of developing national brain health programs. This role will collaborate closely with the Senior Director, Clinical Research & Telehealth to ensure the success of all initiatives.
Essential Duties and Functions
Change Implementation Management:
Solely funded by philanthropists Gary and Mary West, West Health includes the nonprofit and nonpartisan Gary and Mary West Health Institute and Gary and Mary West Foundation in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. These organizations are working together toward a shared mission dedicated to enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence. Through a combination of medical research and policy initiatives, collaborations, education, and advocacy, West Health is committed to supporting and creating health care delivery models that improve care and access for our fast-growing, diverse population of seniors. For more information, visit westhealth.org and follow @westhealth.
Position Summary
West Health is seeking someone that has a deep understanding of care delivery in health systems and insight into business aspects of scaling and growing new models of care. The Senior Manager, Health Care Transformation, will work across the market ecosystem to identify emerging trends, technologies, and innovative practices that can enhance care delivery and drive efficiencies. This role will be responsible for effectively facilitating change in care delivery by implementing best practices and procedures that positively impact the health care ecosystem as it relates to brain health initiatives (mental/behavioral health, dementia). In this role, you will lead high-profile collaborations with public and private sector partners, including large health systems to implement innovative programs at scale, while supporting the creation of new programs that will be tested, and if successful, universally adopted in a variety of health care settings. Additionally, the Senior Manager, Health Care Transformation will demonstrate leadership and change management experience, working to solve complex problems, and facilitate large scale change.
The Senior Manager, Health Care Transformation will be responsible for creating, leading, and implementing changes to practice, process, and policy, as well as facilitating strategic conversations with the aim of developing national brain health programs. This role will collaborate closely with the Senior Director, Clinical Research & Telehealth to ensure the success of all initiatives.
Essential Duties and Functions
Change Implementation Management:
- Healthcare Delivery Expertise- analyze and assess current care delivery models to identify areas of technology-enabled health care innovation opportunities, improvements, and standardization.
- Develop, implement, and communicate the goals, priorities, and strategies of current and future partnered projects clearly to a variety of audience types.
- Provide leadership for project teams both internally and externally to ensure that change is successfully managed using best practices, and a framework for change implementation.
- Create and implement best practices that provide solutions to obstacles that hinder change and the successful adoption of new policies, practices, and supportive technologies.
- Assist partner organizations with developing best practices by providing coaching and guidance on how to best achieve results and how to leverage their internal leadership and stakeholders to achieve results.
- Lead project meetings with collaborators and continually review processes to ensure consistency of progress and efficient information flow.
- Facilitate strategic conversations, lead planning teams, and develop plans for implementation and change processes.
- Manage projects’ budgets, deliverables, and timelines, and ensure goals and milestones are met.
- Analyze health care data to identify trends, disparities, and areas for improvement.
- Use knowledge of quality standards and metrics to assess impact, improve quality, and drive transformational practice change.
- Collaborate with health care providers, policymakers, and other stakeholders.
- Develop evidence-based recommendations to enhance health care delivery and outcomes.
- Prepare detailed reports, presentations, and publications to share research findings to diverse stakeholder groups (including health systems, public and private healthcare payors, academic and other nonprofit audiences, West Health senior leadership and Board of Directors, etc.)
- Remain informed and current on issues related to brain health, including best practices, trends, technology applications, research studies, workforce, changes in public policy, and overall lessons learned.
- Convene strategic partners to generate new ideas and program opportunities related to brain health, including funders, policy makers, and key stakeholders.
- Contribute to and participate in internal groups and teams to promote learning and collaboration in efforts to execute on the brain health strategy.
- Identify and articulate critical assumptions, risks, and opportunities.
- Conduct research and analysis to gain insights into expectations, needs, motivation, and best practices of key stakeholders.
- Maintain the highest standards of professional integrity and confidentiality.
- Work collaboratively or independently on other initiatives or special projects as assigned by the Senior Director, Clinical Research & Telehealth.
- Graduate degree in healthcare administration, public health, organizational leadership, or other related discipline.
- At least 5 years of relevant health care experience in a leadership role creating and implementing local and enterprise-wide changes to process, practice, policy, or a combination of organizational behaviors. Prior experience working in a hospital or ambulatory setting required. Experience with primary care and/or behavioral health a plus.
- Must have deep knowledge of financial management, health care systems and operations, and measurements such as quality improvement, patient safety and experience. Must be able to utilize this knowledge to drive scalable transformation to a national market. Experience in the design and delivery of organization development services, theories of change, and implementation science, a plus.
- Must be able to quickly create compelling narratives that communicate complex health care needs and opportunities for innovation and improvements. Develop thought leadership through white papers, blog posts, reports, and case studies.
- Experience presenting to senior health care leaders and other executive level stakeholders.
- Advanced knowledge of health care operations management, including budgeting, project management, as well as broad knowledge of management principles and techniques
- Transformational leadership style that supports innovation with an aptitude to deal with ambiguity in conducting applied research.
- Strong verbal and written communication skills with the ability to lead and influence others, internally and externally, without direct authority or formalized structure.
- Skilled at organizing, prioritizing, and managing large amounts of information relevant to the work, while concurrently managing shifting external and internal expectations.
- Highly self-motivated individual with high energy, positive and professional approach, a “can-do” attitude, and attention to detail.
- Direct experience with large quality measurement and quality improvement initiatives, a plus.
- Resourceful and able to work independently with minimal direction and work within a team environment.
- Exceptional organizational and time management skills; able to meet short deadlines.
- Excellent problem-solving skills.
- Computer literacy required, including Microsoft Office, Excel, and Outlook and project management software.
- Commitment to West Health’s values and mission
- This role requires a regular in-office presence from Tuesday through Thursday to support collaboration and business needs during core hours of 9 AM to 5 PM. Mondays and Fridays may be worked remotely, provided availability aligns with standard working hours. The primary focus is on fulfilling responsibilities, delivering results, and collaborating effectively with others.
- The estimated total compensation range for this position is $140,000 - $170,000
We gladly offer: - Up to 10% Annual Performance Bonus – rewarding your hard work and success.
- Hybrid Work Schedule (Must be located in San Diego) - offering flexibility to balance your work and personal life.
- Comprehensive Benefits Package – including Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, and a Flexible Spending Account to support your health and well-being.
- 100% Premium Coverage for Employee Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance, plus 70% coverage for dependents for medical, dental and vision – ensuring both you and your family are well cared for.
- Generous 5% Retirement Plan Match – helping you build a secure financial future.
- Professional Development Reimbursements – investing in your growth and career advancement.
- 15 Days of Paid Time Off plus 16 Paid Holidays – promoting a healthy work-life balance and time to recharge
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